Refund Policy

Effective Date: June 28th, 2025

At FirstMarker, we strive to provide a high-quality, reliable AI-powered grading experience. If you are not satisfied with your purchase of grading credits, please review our refund policy below.

1. Pay-As-You-Go Credits

• All purchases of grading credits are one-time, non-renewing transactions.
• Credits are delivered to your account immediately after successful payment.

2. Refund Eligibility

• Technical Issues: If you are unable to use your purchased credits due to a technical error on our platform, and our support team is unable to resolve the issue within a reasonable timeframe.
• Accidental Purchase: If you accidentally purchased the wrong credit pack and have not used any of the credits, you may request a refund within 7 days of purchase.
• Unauthorized Transactions: If you notice a purchase you did not authorize, please contact us immediately.

3. Non-Refundable Situations

• Refunds will not be issued for credits that have already been used.
• Refunds are not available for dissatisfaction with grading results, except in cases of clear technical malfunction.

4. How to Request a Refund

To request a refund, please contact our support team at admin@firstmarker.app with the following information:

• Your account email address
• Date and amount of purchase
• Reason for the refund request

We aim to review and respond to all refund requests within 3 business days.

5. Refund Processing

• Approved refunds will be processed to your original payment method within 5-10 business days.
• You will receive an email confirmation once your refund has been issued.

6. Changes to This Policy

We reserve the right to update or modify this refund policy at any time. Changes will be posted on this page with an updated effective date.

If you have any questions about our refund policy, please contact us at admin@firstmarker.app.